Barakah Global Technologies · seed help hub
How can we help you?
12 answers across 4 guides — covering 256 sowing seed SKUs and moisture-safe dispatch.
- 4Guides
- 12Answers
- 24hQuality claims
Try “track order”, “OTP”, or “damaged packet”
No matching answers found. Try another keyword or contact support.
Guide 01
Account & checkout
Sign-up, OTP verification, and cart sync before you order seeds.
01.01 How do I create an account?
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
01.02 Why must my email be verified?
Verified email ensures order confirmations, tracking updates, and seed desk replies reach you. Resend the OTP anytime from Account if it expired.
01.03 Where is my order history?
Sign in and open My orders to view past seed purchases, totals, and dispatch updates synced to your account.
Guide 02
Orders & tracking
Track seed order dispatch, raise tickets, and manage cancellations.
02.01 How do I track a seed order?
Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
02.02 Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our seed desk responds during working hours.
02.03 When will I receive confirmation?
An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for seed packing once confirmed.
Guide 03
Sowing seeds & quality
Moisture-safe packing, cool dry storage, and quality claims for seed packets.
03.01 How are sowing seeds packed for shipping?
Seeds are packed in moisture-safe foil packets to protect viability during transit. Outer cartons keep packets dry and undamaged on the courier route.
03.02 What if my order arrives damaged or wrong?
Report a damaged packet or wrong variety within 24 hours of delivery with photographs. See our Refund policy for eligibility and claim steps.
03.03 How should I store seeds after delivery?
Store packets in a cool, dry place away from direct sunlight and humidity. Use within the viability window noted on your product page.
Guide 04
Payment & shipping
UPI, COD, prepaid shipping, and delivery coverage across India.
04.01 Which payment methods are accepted?
We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
04.02 Do prepaid orders get free shipping?
Yes — UPI prepaid seed orders include free standard shipping. You are redirected to the payment gateway after placing the order.
04.03 Do you deliver across India?
Yes — we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.