Quality Guarantee

Effective date: 22 July 2026

1. Our promise

Every lot is quality-checked before dispatch. If something goes wrong in transit, we will review your case fairly under this Quality Guarantee.

2. Report within 24 hours

Please log a ticket within 24 hours of delivery through Track & Support. Include photos of the outer carton and the affected packets.

3. Covered issues

• Incorrect variety or pack size compared to your invoice.
• Damaged, crushed, or moisture-compromised packets clearly caused during shipping.
• Missing items from a paid order line.

4. Not covered

• Natural colour or size variation within the same seed grade.
• Delays from wrong address or repeated failed delivery attempts.
• Claims submitted after packets have been opened, sown, or discarded.

5. Remedies

Approved cases may receive a partial refund, replacement shipment (if stock allows), or account credit. Refunds return to the original payment method within 5–10 business days.